Payment Protection Insurance Isn’t Protecting Consumers
Wednesday, December 10th, 2003Consumers and consumer protection organisations are increasingly putting pressure on financial providers to make the payment protection insurance (PPI) market as transparent as possible, in order to help consumers gain a better understanding of their financial positions. William Amos, head of retail enforcement at the Financial Services Authority (FSA), warned consumers against financial providers that use pressure sales tactics in order to encourage customers to buy PPI, referencing a recent case in which the FSA had fined online firm Loans.co.uk 455,000 for taking advantage of its PPI customers.
Mr Amos, speaking on BBC Radio Five Live s Wake Up to Money programme, said the fine was enforced because Loans.co.uk had failed to adequately explain what PPI policies cover - as well as what they did not cover. He said:
“It s important when customers go in to buy this product that they understand that they may already have existing cover.”
Mr Amos further warned that the FSA co (more...)
